https://www.bareinternational.sg/wp-content/uploads/sites/7/2020/09/Copy-of-CX-Factor-Headers-3-1280x430-1.png 430 1280 lraul https://www.bareinternational.sg/wp-content/uploads/sites/7/2023/05/BARE-ISO-Badge-2023-1.png lraul2020-09-21 12:06:352020-09-21 12:09:21CX-FACTOR, PART III: USING INSIGHTS TO COMPETE WITH BEST IN CLASS BRANDS AND CREATING MEMORABLE EXPERIENCES
CX-FACTOR, PART III: USING INSIGHTS TO COMPETE WITH BEST IN CLASS BRANDS AND CREATING MEMORABLE EXPERIENCES
On this webinar, we share how to:
- Discover the ‘baseline’ for your typical customer habits and expectations using resources you already have!
- Assess the impact of Brand and Interaction experience on likelihood to recommend using ‘Best in Class’ brand insights using ‘CCX’ or ‘Competitive Customer Experience’ research.
- Incorporate insights with current guest expectations to provide EMEM: Exceptional Moments to make Experiences Memorable.
For the full OTT version of the report, please contact Sarah Morrow of Phoenix Marketing International at email@example.com.
Click here for Part 2: Uncovering the WHY with Empathy Mapping with VOC & Online Reputation!
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